View customer wishlistsUpdated 6 days ago
Wysh now makes it easier for staff to view customer wishlist favourites directly in the app. Instead of asking customers to share their wishlist by email, you can go to the Wishlists page, find the customer, and open their wishlist to see the items they have saved.
This is useful when you want a quick view of what a customer is interested in so you can give better recommendations, prepare a quote, or support an assisted sale.
When to use this feature
When a customer wants recommendations based on products they already like
When you need to check saved items before suggesting sizes, colours, or similar products
When you are preparing a quote or helping build an order
When a customer is shopping in-store, by phone, or through customer service
How to view a customer’s wishlist
1. Open the Wishlists page - In the Wysh app, go to Wishlists. This page shows a list of customer wishlists that staff can browse.
2. Find the customer - Look through the list to find the customer whose wishlist you want to view.
3. Open the wishlist - Click the customer name to open that customer’s wishlist.
4. Review saved items - View the products saved in the wishlist and use them to guide your conversation, recommendations, quote, or assisted sale.
NOTE
You no longer need to ask customers to share their wishlist by email in order to view their saved items.
How staff can use wishlist favourites
A customer’s wishlist gives you a practical starting point for personalised service. The saved items show what the customer is interested in right now, which helps you respond with more relevant suggestions.
Recommend similar products to the items in the wishlist
Suggest matching colours, sizes, variants, or complementary items
Use saved products as a starting point for a quote
Help the customer compare options without asking them to find each item again
Tips
TIP
Use the wishlist before making recommendations so your suggestions stay close to what the customer has already shown interest in.
TIP
If the customer has several saved items, scan for patterns such as brand, style, price range, or product type to guide the conversation more quickly.
TIP
When helping a customer live in-store or over the phone, opening their wishlist can save time and reduce back-and-forth.
FAQ
Q. Do customers still need to share their wishlist by email?
A. No. Staff can now view customer wishlists directly in the Wysh app from the Wishlists page.
Q. Where do I open a customer’s wishlist?
A. Go to Wishlists in Wysh, then click the customer’s name to open their wishlist.
Q. What can I see in a customer’s wishlist?
A. You can view the items the customer has saved so you can use them for recommendations, quotes, and assisted sales.
Q. When should I check a customer’s wishlist?
A. Check it whenever you need to understand the customer’s preferences quickly, especially before suggesting products or preparing a quote.